mountain range by the hotel and off a cliff

Our Privacy Policy

At Dolphin Bay Resort & Spa ("Hotel"), your privacy and security are important to us and we make every possible effort to protect them for you. Our customer care is not just at the hotel but also extends to our presence on the Internet/World Wide Web.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We may update our Hotel Privacy Policy at any time, so please check back from the most up-to-date information. If you have any questions, please contact us at (800) 516-0112 or

Consent and Acceptance
Use of the Site signifies your consent, as well as the consent of the company to whom you use the Site and whose information you submit (if any) to this online Privacy Policy, including the collection and use of information by the Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without the acceptance of the terms of this Privacy Policy relieves the hotel from the responsibility of the user.

Log Data
Dolphin Bay operates (the "Site"). Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data. You can read Googles’ privacy policy, which applies to Google Analytics, at You also can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current browser

Analytics services also may offer certain advertising features, which the Websites or Applications may utilize. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by changing the ad settings

Information Collection and Use
While using our Site, we may ask you to provide us with certain Personal Identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to your name ("Personal Information"). Personal Information is collected from users browsing our site that knowingly and voluntarily provide us with contact information such as an email address or phone number. This information is collected when requesting information, making a reservation, opting in to receive our newsletter or press information, or otherwise identify yourself to us for such specific communications. We will not sell, rent, barter or share your email address or other information with any other entity or organization. We will not send you unsolicited emails; if you sign up to receive news from us, such as information about special events, rates or programs, you will receive these communications from us. You always have the option of opting out of such emails at any time in the future. Please email to opt-out of our Newsletter and other communications. Please allow at least two weeks for this to process.

Cookies and Interest-Based Advertising
Dolphin Bay Resort & Spa works with third parties to track your activity on our website, as well as to serve you with relevant advertisements from Dolphin Bay Resort & Spa and other advertisers on unrelated websites. These advertising services use pixel tags (aka; web beacons), cookies and other tracking technologies to collect and store non-personal information about your visit to our website. Should you visit our website using your mobile device, an advertising service may also collect your device’s unique identifier, or location, and attempt to synchronize your mobile website visit with other website visits. When a relevant advertisement is served to you on another website that uses data collected from this website, it’s referred to as an ‘Interest-Based’ Ad and the advertisement should include a blue ‘Adchoices’ icon in the upper-right hand corner. If you click on the Adchoices icon, you can learn more about the facilitating advertising service, and your opportunity to opt-out of Interest-Based ads from that service. Dolphin Bay Resort & Spa does not have access to, nor control over, these advertising services use of cookies when Interest-Based ads are served to you. However, you may choose to opt-out of the use of this information by clicking here:

Please note that by opting out, you will continue to see ads, but they may not be as relevant based on your travel interests.

When booking reservations on our site, you will be directed to a secure third party booking engine. While it appears to be part of our site, the Booking Engine is provided by a third party and is governed by its privacy practices.

Third-Party Privacy Policy
Dolphin Bay may post links or information from third party vendors on our Website. Dolphin Bay Resort & Spa is not responsible for the content of these postings, or for ensuring that the third parties comply with this Privacy Policy.

Children’s Security
We do not knowingly collect Personal Information from children under the age of 18. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

European Residents—Your Personal Data Rights (GDPR)
The General Data Protection Regulation (GDPR), one of the most significant changes to data privacy law, is designed to put you in control of how your information is collected and used. We want to help you to understand these rights and exercise them as easily as possible.

For our guests who are European Union citizens, or reside within the European Economic Area, additional rights have been granted to you by the GDPR. These rights include your ability to review, correct, update, suppress, or delete personal information previously provided to Dolphin Bay Resort & Spa. This can be done by submitting a Data Subject Access Request, defined in the following process. If you would like to submit a Data Subject Access Request to Dolphin Bay Resort & Spa, please send your request to: or:

Dolphin Bay Resort & Spa
2727 Shell Beach Road
Pismo Beach, CA 93449

In your Data Subject Access Request, please identify the nature of your request as it relates to any personal information which may have been previously provided (review, update, correct, suppress, or delete). For the protection of our guests, Data Subject Access Requests will only be responded to if matching records (email address or mailing address) can be located within Dolphin Bay Resort & Spa’s systems. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

To expedite all Data Subject Access Requests, please provide any additional details which may help to quickly identify the location(s) your data may be stored (i.e. Resort, Restaurant or Spa visited, arrival date(s), departure date(s)). Sending sensitive personal information (i.e. social security number, passport number, national identification number) is discouraged and will not expedite your Data Subject Access Request in any way, as this information is not collected, stored, or processed by Dolphin Bay Resort & Spa.

Changes to This Privacy Policy
This Privacy Policy is effective as of September 13, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us (800) 516-0112 or email